To Prepare for Your Appointment
your arrival to TOS please check in at the registration desk. If this
is your first time visiting us you will be asked to provide insurance
information, insurance card and photo identification. If you have
visited our office in the past the receptionist will confirm your
information and make any updates or changes as needed.
Listed below are important things to be aware
of that will help you prepare for your visit to our office:
- It is
important to bring your current insurance card(s) and photo
identification with you to each and every appointment.
under 18 years of age cannot be seen without a parent or guardian
present for the visit.
you have a child insured by a parent or guardian not living in the
home, please obtain the insurance card or a copy (front and back) of it
in advance and bring it with you.
you have previous x-rays or diagnostic tests pertinent to the injury
being evaluated, please bring those images and reports with you.
This will prevent duplication of x-rays. Scans or x-rays may
supplied to you on film or CD. Either is acceptable.
- Bring a list
of all medications you are currently taking, including over the counter
medications, vitamins, etc.
be prepared to pay all co-payments at each appointment. If you do not
have insurance, please be prepared to make payment in full. You are
welcome to speak with our billing department directly to inquire about
fees, payment plans, etc.
your care is being paid for by third-party liability coverage it is
critical that you bring all pertinent information with you (claim
number, payer number, address, phone number, contact person, etc.).
your injury is work related, pre-authorization is required before an
appointment is scheduled. If you report the injury as a workers
compensation claim during your visit and your appointment was not
preauthorized, you are responsible for the fees.
prepared with questions. Write your questions and concerns down in
advance. Feel free to take notes during your visit to help you remember
everything you learned.
know the appointment time provided to you is not necessarily a
confirmation when you will see the physician. The appointment time is
the time we have asked that you be available so we can complete the
following in order to prepare for your exam with the physician:
registration; any necessary x-rays to be taken; history reviewed;
casts, braces, sutures, etc evaluated and/or removed.
realize the value of your time; our physicians try to stay on schedule
for each appointment. However, due to the nature of orthopaedic
problems, some delays may occur, as some patients present more complex
or urgent problems requiring extended evaluation. We thank you for your
understanding if this should occur. Feel free to call ahead to see if
the physician is currently on schedule.
If you are
unable to keep your scheduled appointment, please notify us so that we
may use the time for other patients.